Orders, Delivery & Payment

In how many days will I get my order?

  • Your order takes 2 working days to process and 2 to 4 working days to be delivered. This also depends on your location.
  • Thus, your order is likely to get delivered between 4 working days to 7 working days from the order date.
  • If you don’t receive your order you can reply on website or email us on iliveart.in@gmail.com


How do I check the status of my order?

  • You can check the status of your order by clicking Track Order on the Iliveart.in page post account login.
  • Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.
  • Again, once we dispatch your shipment, you will be notified via SMS.
  • Your tracking link may take up to 24 hours from shipping date to get activated.
  • In case of any unusual event which delays your order, you will receive an update from us.

How do I know if my order was successfully placed?

  • Once your order is placed you will be directed to the order confirmation page
  • You can find details of your order on App/Web under track order/My Orders.
  • E-mail confirmation is sent to your registered e-mail id.
  • SMS confirmation sent to your registered mobile number.

What are the charges that will apply on my order?

  • For orders with prices less than Rs 399, we levy a delivery fee of Rs 30.
  • However, if you are a Iliveart.in member then there is no delivery fee charged to you.
  • The price of the products you see is inclusive of taxes.

Why can’t I see the COD option?

For a few pin codes, we are unable to provide the cash-on-delivery payment option currently.

Moreover, COD can’t be availed in below mentioned cases as well:

1) If you have applied coupons on the cart that are only applicable on Prepaid orders or have added Iliveart.in membership to your cart.You may, however, opt for any other mode of payment such as Debit Card, Credit Card, or using an Online Wallet..

2) If a user has canceled/returned/rto multiple orders repetitively we have put in guard rules to stop them from using COD as an option.

3) Also, a customer is not allowed to have more than 2 COD orders in process i.e. if you have placed 2 orders in COD and its yet to be delivered you can still place an order but now it should be prepaid or Other payment options can be used in such a case to place an order.

I am unable to add products to my Bag.

  • Kindly check if all the products that you want to add to Cart are in stock. Please clear cache, cookies and update the app.
  • If the issue persists, You can contact our customer service executive along with product details and error snapshot, and we will resolve this within 24 hours.

I have not received an order confirmation.

  • If you can see your order has been placed on the
  • My Orders page dont worry, you will receive a confirmation e-mail and SMS soon.
  • Please check your spam folder as well.

My order status reads delivered, but I have not yet received it.

  • Your order may have been received by someone else on your behalf.
  • If your address is a residential address please check with your neighbour/security guard.
  • If your address is non-residential then please check with the reception team.
  • If you think that isn’t the case, please reach out to us via registered email id along with the order details.

I want to change my delivery address.

We are unable to change the delivery address once the order has been placed. Please cancel the existing order and place a new order to change the delivery address.

I want to change the phone number for the order.

To change the phone number for the order either access our chatbot or write to us at care@iliveart.in.com from your registered email id along with updated phone number and order details.

The order I have received is not what I had expected.

We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:


I wasn’t available at the time of delivery, but I want my order. What do I do?

Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.


I tried to make a transaction, but it failed. What do I do?

If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 3-5 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.

These are the payment methods we accept:

  • Debit Card
  • Credit Card
  • Net banking
  • Leading e-wallets

My transaction failed but an amount was deducted from my Iliveart.in wallet. What do I do?

If your wallet amount has been deducted the same will be credited back in your Iliveart.in wallet within a couple of hours.

I have credits in my Iliveart.in Wallet. Can I transfer it to my bank account?

No. The Iliveart.in credit earned through promotional campaigns is associated with your Iliveart.in account only, and cannot be en-cashed or transferred to other accounts.

Can I pay using an international card?

We currently do not accept payment via international cards.

Will Iliveart.in.com Employee ask for my Confidential Information?

Iliveart.in.com employees will never ask for your credentials like Iliveart.in password, OTP, Credit/Debit card expiry and CVV or any other confidential information except for your name, address, e-mail id and mobile number.

What is the COD limit?

Iliveart.in reserves the right to determine the COD limit for every customer and/or order. The COD limit for an order is Rs 5000. Moreover, COD orders are limited to 10 products per order.

What are COD (Cash on Delivery) charges?

COD charges are levied on orders placed on COD mode for all customers of Iliveart.in. COD charge of Rs 30 to Rs 60 per product is levied on the order depending on the location. The charges will reflect in the order invoice. Iliveart.in reserves the right to determine the COD charges.

How can I get a refund of the COD charges?

COD charges are non-refundable however the same can be refunded only in the case of Iliveart.in attributed concerns. The COD charges will be refunded in the Iliveart.in wallet, if applicable.