How do I return my product?
- You can return an order by clicking Return on the My Orders page.
- We accept returns within 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
- We do not accept returns for innerwear, cosmetic products due to hygiene concerns.
- Few other products like wearables, notebooks etc are also non-returnable.
How will I get my refund ?
- Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.
- Refund will reflect as per below-mentioned timelines, post initiation:
- Wallet refund will get credited within a few minutes.
- NEFT refund will take 3 to 5 working days.
- Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.
Which products are not eligible for return?
- Products sold in Flash sale.
- Products where there might be hygiene concerns:-Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield, cosmetic products, perfumes & Notebooks.
- Please, refer to the Product Description page to see if a product is eligible for return or not.
I wish exchange my product
- You can exchange most of your orders within 15 days of order delivery, please refer to the product description page for more details.
- Exchange can be processed only for size-related concerns and iliveart.in owned products.
- You may request an exchange for an order only once.
- You may return the exchanged product if required.
- The item to be exchanged will be picked up at the time of delivery of exchange order.
- All items to be exchanged must be in original condition, with tags and packaging intact.
Return and Refund Policy
Return:-
- You can initiate a return retun request within 15 days of delivery/as per the product description details.
- There are certain items which are not returnable:
- Products where there might be hygiene concerns: Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield , cosmetic products, perfumes & Notebooks.
- Products sold in a flash sale.
Refund:-
- Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
- For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 – 10 working days.
- For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days.
Returns
I am unable to see a return button on the My Orders page.
- If your order has just been delivered, please allow 24 hours post-delivery for the order status to get updated. Once the order status is updated, the return button will be visible on the order page.
- We accept returns within 15 days of order delivery, please refer to the product description for more details.
- Please note we don’t accept returns for the following cases:
- Products where there might be hygiene concerns: Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield , cosmetic products, perfumes & Notebooks.
- Products sold in a flash sale.
I placed a return request. When will my product be picked up?
- Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product , it should be in original condition and the packaging is intact the way it was delivered. If it has been longer, please reach out to us.
Returns
My product has been picked up, but I have not been refunded yet.
- Once the order has been picked up, the refund will be processed to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.
- Refund will reflect as per below-mentioned timelines:
- Wallet refund will get credited within few minutes.
- NEFT refund process will take 3 to 5 working days.
- Payment Gateway refund process takes 7 to 10 working days excluding Saturdays/Sundays and Bank Holidays.
- If it has been longer, please reach out to us below, and we will investigate.