Return, Refund, and Cancellation Policy

How do I return my product?
You can return an order by clicking Return on the My Orders page. We accept returns within 15 days from the date of delivery of the order for most products; please refer to the Product Description Page for more details.

Please ensure while returning, the product and the packaging are in the same condition as it was delivered.

We do not accept returns for:
– Innerwear, cosmetic products due to hygiene concerns.
– Few other products like wearables, notebooks, etc.

How will I get my refund?
Once the order has been picked up, the refund will be initiated to your selected mode within 48 hours from the date your order is picked, subject to your returns passing the quality check. Refund will reflect as per below-mentioned timelines, post initiation:
– Wallet refund will get credited within a few minutes.
– NEFT refund will take 3 to 5 working days.
– Payment Gateway refund process takes 5 to 7 working days, excluding Saturdays/Sundays and Bank Holidays.

Which products are not eligible for return?
– Products sold in Flash Sale.
– Products where there might be hygiene concerns: Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N95 Mask, N90 Mask, Face Shield, cosmetic products, perfumes, and notebooks.

Please refer to the Product Description page to see if a product is eligible for return or not.

I wish to exchange my product.
You can exchange most of your orders within 15 days of order delivery; please refer to the product description page for more details. Exchange can be processed only for size-related concerns and iliveart.in owned products. You may request an exchange for an order only once. You may return the exchanged product if required. The item to be exchanged will be picked up at the time of delivery of the exchange order. All items to be exchanged must be in original condition, with tags and packaging intact.

Returns
I am unable to see a return button on the My Orders page.
If your order has just been delivered, please allow 24 hours post-delivery for the order status to get updated. Once the order status is updated, the return button will be visible on the order page. We accept returns within 15 days of order delivery; please refer to the product description for more details. Please note we don’t accept returns for the following cases:
– Products where there might be hygiene concerns: Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N95 Mask, N90 Mask, Face Shield, cosmetic products, perfumes, and notebooks.
– Products sold in a flash sale.

I placed a return request. When will my product be picked up?
Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product, it should be in original condition and the packaging is intact the way it was delivered. If it has been longer, please reach out to us.

My product has been picked up, but I have not been refunded yet.
Once the order has been picked up, the refund will be processed to your selected mode within 48 hours from the date your order is picked, subject to your returns passing the quality check. Refund will reflect as per below-mentioned timelines:
– Wallet refund will get credited within a few minutes.
– NEFT refund process will take 3 to 5 working days.
– Payment Gateway refund process takes 7 to 10 working days**, excluding Saturdays/Sundays and Bank Holidays.

If it has been longer, please reach out to us, and we will investigate.

Cancellation
Can I cancel my Order?
Yes. You can cancel your item(s) until we start processing your order. Your order will be in “Order Confirmed” status while it is eligible for cancellation.

Can I cancel my Cancellation Request?
Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Cancellation Policy
You can cancel the orders that are in the Order Confirmation stage.

Refund for Debit card/Credit Card, UPI, and Netbanking orders will be processed within 7-10 working days.

Refunds for orders paid through iliveart.in wallet will be refunded within 48 hours of cancellation.